COVID-19 UPDATE

As you're well aware COVID-19 (coronavirus) has been spreading at a rapid rate throughout the globe. We are letting our community know, that we are taking extra steps to help flatten the curve. Our implementation steps include: more frequent and intensive cleaning of our office spaces, strict social distancing with special consideration to high-risk staff and closing our store to the public.
We wanted to inform everyone that we are still open. We at times, are still experiencing some problems with our phones as a result of the overwhelming demand on the network. If this happens, please send us a quick email.
Lastly, we ask that everyone remains patient during this pandemic. We have been experiencing a lot of queries over email. Our team aim to get back to everyone within 24 hours (during normal business days) . Further, we are expecting some delays in logistics, so your order may get to you later than expected. Again, we ask for some patience.
Keep safe and let's all get through this together.
For updates on COVID-19 (coronavirus) please see the Department of Health website.

https://www.health.gov.au/

***SUPPLIER UPDATE***

Please note we're experiencing delays from all suppliers with respect to order fulfilment and stock replenishment. As a result of delayed purchasing during the early peak of the COVID-19 pandemic, many businesses adapted to reduced demand. 

However, as domestic and international travel was banned, we saw a massive increase in sales for our products in the automotive industry. We are all adapting to these changes, but we want to make everyone aware that the effects of COVID-19 are still with us. 

As again, we re-iterate patience is well and truly needed during this time. 

Delays from 1 - 6 weeks are occurring. If you need your parts urgently, please email or call for more information on availability. If your purchasing XFORCE please note some items will be dispatched in 2021.

If you can wait for your parts, we kindly ask to be patient. If you're super urgent, we can swap you to an alternative brand or solution. Cancellations of these items will incur a fee at our discretion. 

See below for VACC Media Release:

https://vacc.com.au/News/Media-releases/Media-release-details/ArtMID/834/ArticleID/4125/Auto-remains-open 

INTERNAL DISPACTH

COURIERS

AUS POST UPDATE

"Australia Post will temporarily pause all Parcel Post collections from eCommerce retailers in NSW, ACT and VIC – from 7am Saturday 4 September until 7am Tuesday 7 September. Collections will continue in all other states and territories.

This temporary measure will allow us to responsibly clear record parcel volumes in parts of our network impacted by COVID-19. The safety of our people is our highest priority, and this will help ensure volumes are kept to a safe and manageable level. Our team will continue with processing across the weekend in these areas.

Express Post, Premium and Startrack Express services, and collections from Post Offices and SPB’s are not affected. Deliveries will continue as usual (including on weekends) and our post offices will remain open as our people deliver record amounts of parcels to Australians.

We apologise for the inconvenience. Please continue to check auspost.com.au for the latest information on impacts across our network."

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**Last update 2nd September 2021**