COVID-19 UPDATE

As you're well aware COVID-19 (coronavirus) has been spreading at a rapid rate. We are letting our community know, that we are taking extra steps to help flatten the curve. Our implementation steps include: more frequent and intensive cleaning of our office spaces, strict social distancing with special consideration to high-risk staff and closing our store to the public.

We wanted to inform everyone that we are still open. We at times, are still experiencing some problems with our phones as a result of the overwhelming demand on the network. If this happens, please send us a quick email.

Lastly, we ask that everyone remains patient during this pandemic. We have been experiencing a lot of queries over email. Our team aim to get back to everyone within 24 hours (during normal business days) . Further, we are expecting some delays in logistics, so your order may get to you later than expected. Again, we ask for some patience.

Keep safe and let's all get through this together.

For updates on COVID-19 (coronavirus) please see the Department of Health website.

https://www.health.gov.au/

***AUS BORDER UPDATES***

Please note we're not expecting any further delays as a result of border closures across the country. It is our understanding that delivery vehicles will be exempt for obvious reasons.

"Some of the minor issues around trucks and large haulage vehicles, they'll be green lighted through with exemption, but we'll be stopping and dip sampling those trucks."

NSW Commissioner Fuller

***SUPPLIER UPDATE***

Please note we're experiencing delays from all suppliers with respect to order fulfilment and stock replenishment. As a result of delayed purchasing during the early peak of the COVID-19 pandemic, many businesses adapted to reduced demand.

However, as domestic and international travel was banned, we saw a massive increase in sales for our products in the automotive industry. We are all adapting to these changes, but we want to make everyone aware that the effects of COVID-19 are still with us.

As again, we re-iterate patience is well and truly needed during this time.

Delays from 1 - 6 weeks are occurring. If you need your parts urgently, please email for more information on availability.

If you can wait for your parts, we kindly ask to be patient. If you're super urgent, we can swap you to an alternative brand or solution. Cancellations of these items will incur a fee at our discretion.

See below for VACC Media Release:

https://vacc.com.au/News/Media-releases/Media-release-details/ArtMID/834/ArticleID/4125/Auto-remains-open

INTERNAL DISPACTH

Fully operational (some delays occurring from suppliers)

COURIERS

AusPost (experiencing more delays in contrast to last month)
Couriers Please (fully operational)
Toll (fully operational)
TNT (fully operational)

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