COVID-19 UPDATE

As you're well aware COVID-19 (coronavirus) has been spreading at a rapid rate throughout the globe. We are letting our community know, that we are taking extra steps to help flatten the curve. Our implementation steps include: more frequent and intensive cleaning of our office spaces, strict social distancing with special consideration to high-risk staff and closing our store to the public.

We wanted to inform everyone that we are still open. We at times, are still experiencing some problems with our phones as a result of the overwhelming demand on the network. If this happens, please send us a quick email.

Lastly, we ask that everyone remains patient during this pandemic. We have been experiencing a lot of queries over email. Our team aim to get back to everyone within 24 hours (during normal business days) . Further, we are expecting some delays in logistics, so your order may get to you later than expected. Again, we ask for some patience.

Keep safe and let's all get through this together.

For updates on COVID-19 (coronavirus) please see the Department of Health website.

https://www.health.gov.au/

***SUPPLIER UPDATE***

Please note we're experiencing delays from all suppliers with respect to order fulfilment and stock replenishment. As a result of delayed purchasing during the early peak of the COVID-19 pandemic, many businesses adapted to reduced demand.

However, as domestic and international travel was banned, we saw a massive increase in sales for our products in the automotive industry. We are all adapting to these changes, but we want to make everyone aware that the effects of COVID-19 are still with us.

As again, we re-iterate patience is well and truly needed during this time.

Delays from 1 - 6 weeks are occurring. If you need your parts urgently, please email or call for more information on availability. If your purchasing XFORCE please note some items will be dispatched in 2021.

If you can wait for your parts, we kindly ask to be patient. If you're super urgent, we can swap you to an alternative brand or solution. Cancellations of these items will incur a fee at our discretion.

See below for VACC Media Release:

https://vacc.com.au/News/Media-releases/Media-release-details/ArtMID/834/ArticleID/4125/Auto-remains-open

INTERNAL DISPACTH

Fully operational (some delays occurring from suppliers)

COURIERS

AusPost (fully operation)
Couriers Please (fully operational)
Toll (fully operational)
TNT (fully operational)

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PICK UP INSTORE

Please note, we are now allowing pick-up instore. Our store is closed to the public so you will have to call ahead to before collection.

STORE FITTING

Our Frankston workshop will be open only for emergency repairs

MELBOURNE DELIVERY

Our online deliveries for most products will continue on as business as usual. If there is any issues, we will let you know.

INTERSTATE DELIVERY

Our online deliveries again for interstate customers will continue on, as business as usual. We ship form multiple partner warehouses across the country everyday!

**Last update 17h November 2020**

COVID-19 UPDATE

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